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Independent Distance Learners (IDLs): IT Essentials

A guide to Information Services support for HWU IDLs

Heriot Watt Username and Password

I do not know or have forgotten my username/password:

If you do not know your username/password, please contact:

If you have forgotten your password, but know your email address, then you can reset it here :

IT Essentials



File Storage


Virtual Learning Environment (VLE)

Passwords and Authentication

Portal (MyHWU)


Printing, photocopying and scanning