ISGuides: Independent Distance Learners (IDLs): Problems logging-in / Password help

Heriot Watt Username and Password

Heriot-Watt username and password
You will need your Heriot-Watt username and password to access all Heriot-Watt resources and services off-campus, e.g.:
- Office 365
- Canvas
- File Storage
- Eduroam/WiFi
- Library resources
Multi-Factor Authentication
Multi-factor authentication is a secure additional login process. It protects you and Heriot-Watt University from unauthorised access to your account, which may occur if you only use a username and password.

I do not know or have forgotten my username/password:

If you do not know your username/password, please contact:

Contact ITHelpDesk

If you have forgotten your password, but know your email address, then you can reset it here :

Student Forgotten Password Reset
If you need to reset your password, use this link

My username/password does not work

The username/password that you use to log-in to Library resources, is the same as you use for other Heriot-Watt services. Therefore, you can try logging in to one of them, to make sure that your username/password are working:

Outlook (Office 365)
Access your student/staff email.
Canvas
This is the Heriot-Watt Virtual learning Environment (VLE). Here you will find your learning materials for taught courses.

What to do next:

Synchronise/change your HWU username/password
If your username/password works with the above services, but not with Library resources, then you need to synchronise/change your password.
Student Forgotten Password Reset
If you need to reset your password, use this link
Contact Us
If you have synchronised or reset your username/password and can use them for other Heriot-Watt systems/services, but not library resources, then either you are trying to access something which we do not subscribe to, or there is a problem with the resource. Please contact Library Support as soon as possible to try to resolve any problems.
Requesting resources we don't have access to
If you are sure you have entered the correct username/password and still cannot access the content/are being asked to pay, it might not be part of our subscriptions. Please click here for further options.